Frequently Asked Questions and Answers
Hiring someone to design your web site is a tough job. We know you don’t always know exactly what you want, so we’ll walk you through it, every step of the way. To begin with, below are some of the questions we are often asked about.
What is the best way to contact you?
For project inquries, we ask that you please fill out the quote request form. This form gives us a good idea of your needs so that we can prepare a detailed proposal for your review.
For your convenience, you may also contact us through our toll free and local phone numbers listed on the contact page. Please note, however, that it takes us longer to respond to phone inquiries, than inquiries made via email or through this web site.
How quickly will you get back to me?
Typical response time for electronic messages like these are usually by the same or next business day. Response time for phone messages can sometimes take as long as 2-3 business days, as we need time to schedule the call.
How soon can you get started on my project?
We typically book projects 3-6 weeks in advance. You’ll want to keep this in mind for planning purposes so that we can get your project scheduled as soon as possible.
The process generally starts out with an inquiry through the quote request form, after which we put together a detailed proposal for you with several options to choose from. Once you receive the proposal, we can discuss it further in order to address any questions you may have, and to decide on the best plan of action for your site.
After deciding that we are a right fit for eachother, a signed contract and 50% deposit secures your spot on our development schedule.
How long will it take to finish my web site?
There’s no exact answer to this, as the time will vary based on the complexity of the project, how quickly you respond to requests for feedback, as well as how large your web site is.
For the most part, however, most web sites are completed within 4-6 weeks. For additional information, we have written a detailed article, which outlines the individual milestone dates of a typical web site.
How much does a web site cost?
There isn’t a quick answer to this question, as there are so many variables involved…
For example – Do you need a static HTML web site, or a CMS (Content Management System) such as WordPress? Do you just need a custom WordPress theme, or do you need us to develop all of the interior pages, as well? Is this a 5 page site or a 50 page site?
There are too many unknowns without first having all of the details for your project. However, you can get an idea of starting rates on our services page.
What is your design process?
We have defined six primary steps in the web site design and development process. From gathering initial information, to the creation of your web site, and finally to maintenance to keep your web site up to date.
- Information Gathering
- Testing and Delivery
We’ve written a detailed article on this, which outlines each of the steps above.
Where can I view my web site in progress?
Once the preliminary design for your web site is complete, we will give you access to login to our Client Studio. Here you will be able to view the preliminary designs, offer feedback for revisions, give approval to begin development, etc.
Once we have your approval on the completed web site, as well as receive payment on the final balance, we move the web site from our client area to your web server – making the site “live” and viewable to the public.
Will my site work in different web browsers?
Yes! Although we favor Google Chrome for it’s strong support of web standards, we do test your web site in the latest versions of many of the most popular web browsers for optimum cross-browser compatibility.
We develop web sites primarily with Chrome, Firefox and Internet Explorer in mind, but check compatibility with Safari and Opera, as well.
Please note that we focus on the current web browser versions. In particular, when it comes to Internet Explorer, we test with IE9 and IE10 in mind. Due to it’s lack of security features, and lack of compliance with current web standards, we have phased out support for IE6, IE7 and IE8. We can optimize sites for this outdated browser, however it would be at an additional cost.
What payment methods do you accept?
We accept payments made with Visa, Master Card, American Express and Discover via PayPal (PayPal account not required). We also accept personal / business checks.
A signed contract and 50% deposit secure your start date on our schedule. Final balance is due upon completion of the project, before transfer of files to your web server.
Have a question not listed here?
If so, please don’t hesitate to contact us directly. We are always more than happy to answer your questions, and look forward to hearing from you!
Frequently Asked Questions
You can find answers to some of our most frequently asked questions through the links below.
Have More Questions?
If so, please don’t hesitate to contact us directly. We are always more than happy to answer your questions!
Want to Work With Us?
If you have a specific project you’d like to discuss, please get in touch with us!
We would love to show you how we can help your business grow!